A&E Appliance Repair and Maytag Dependability Plus Complaint - Service Scam and Fraud
SEATTLE, WASHINGTON -- I called Maytag Dependability Plus last Monday 4/20. The fridge was warming just like the 1.6 million recalls that Maytag initiated from those manufactured between 2001 and 2004. Mine wasn't on the list so I had to wait until Thursday afternoon (4/23) for A&E Appliance Repair (the sub-contractor) to show up. Knowing in advance that there was a compressor issue, of course the A&E serviceman came without the part and rescheduled repair for 4/28. That's eight days that will have elapsed without repair from 4/20 to 4/28 and of course everything spoiled. The scam here is that when buying the service contract, Maytag doesn't tell you that their subcontractor's response will NOT be timely. The A&E scam end of it is that they can make two visits and get paid the extra time and labor for a second visit.
I still have no assurance from Maytag Dependability Plus or A&E that they can do the job.
Obviously I am not alone complaining about these heartless gruff employees who couldn't care less about your hard earned money wasted in spoilage nor the inconvenience caused to a family who cannot store their food.