North American Bancard Complaint - Screwed By North American Bancard
HOUSTON, TEXAS -- We would advise anyone looking to do business with North American Bancard to just keep looking unless they want to be swindled out of their hard earned money.
A person who's business card had NAB across the top and then his name and title (Chief Operating Officer)promised us lower rates then what we were paying. We did our homework and everything seem to check out so we signed up. The tech came out to set us up. The machines he first brought us were not compatible with the way we batch so the tech came back with different machines and switched them out.
Everything worked great until we got our first statement. The processing fees were higher then what we had been paying. We called the sales agent who sold us and he said he would look into it, no call back. We put in another call only to be told by the sales agent that he no longer worked for NAB. So we put in a call to customer service with no luck. We called again and ask for a supervisor. We were put on hold and would probably still be on hold 6 months later.
So we decided to terminate our relationship with them. That is when the real nightmare begin. We sent in a termination letter and that was not good enough. We had to sign one of their termination forms that stated if we did not send back the data processing machines we would have to pay $1,990 and a termination fee. We sent back the machines and sent a check for the termination fee. (Jan. 09) Then we get our bank statement and they had deducted the $1990 and the termination fee from our bank account. So we called customer service (Feb. 09) and they could see where the machines were returned and also that we had sent a check for the termination fee. We were told they would issue a credit for each.
Well here it is almost May 09 and after many phone calls we have no credits. They say that they do not show that we got the second set of machines (the ones we returned)and that we still owe for the first set. Their giving us no credit for the ones we returned. They have to check with the sales agent (the one that is no longer working for them) to see if the machines were switched out and where the first ones are located. Also they have not credited us for the termination fee that we paid by check (and they cashed).
So now they have swindled us out of the machines that we returned plus $1990, the termination fee twice, (the check we sent them & the deduction from our bank account) and all the time and phone calls.
If anyone is filing a class action law suite, we would be interested.