Icare Optometry Torrance Ca Complaint - 3 Strikes Your Out
TORRANCE, CALIFORNIA -- The worst eyeglass experience ever. Ordered a pair of Prada glasses. I specifically told them I want brand new frames since their demo frames were beat up. The ones they tried to give me were also scratched up in 3 diff. places. They said they would order new frames but that they would also be scratched up. ? I'm like what are you talking about, they are supposed to be brand new with no flaws. Who buy glasses with scratches. Anyway the second pair arrive and the doctor calls me and tells me that they are also scratched. I go in and look at them. They look good except for a scratch right between the eyes that isn't that noticeable. I want to get this ordeal over and tell her that I will accept these frames. The manager puts the lenses in but when I inspect them there is a gouge in the lense that cannot be buffed out. He says they have to order a new lens. OK. We come back a 3rd time expecting to get the glasses, finally. The manager shows me the glasses, I look at them carefully because, at this point all trust is gone. Along the outside of the frame there is a stain from a cleaning solution that cannot be wiped off. I tell him this and he was like, "what mark"? He did not want to acknowledge it and just wanted us to go away. He did not want to take responsibility for it, like it was our fault.
These were a $530.00 pair of glasses that I was willing to accept with a scratch but they just couldn't get the order right. Finally after arguing with my wife the doctor asked if we wanted a refund, yes of course. The whole experience left me wondering what I did wrong but the only mistake I made was walking into their store. The final insult was at the end when we were walking out, the manager goes "bye" in a ***** tone. Wasted time but VSP reinstated my insurance so this doctor will get nothing.