Discount Tire Complaint - Wheel Stud Problem - Bought New Tires
HOBBS, NEW MEXICO -- OK here we go. First off I would like to say that the tire prices were the best in town and the initial Customer Service was excellent. Tires were mounted & balanced. As the tech was backing from the stall I noticed there was a wheel stud missing (big plate glass window right next to the stall in the waiting room to allow viewing of shop). I informed him about the stud. We checked it and found out the stud had been pushed in. He told me to take it to a nearby mechanice and they (Discount Tire) would cover it. The previous custoemr was also directed to the mechanic because they had broke one of his studs. I get the stud replaced and the secretary said she called Discount Tire and they said they were not going to cover it.
On the phone with three different people from Discount Tire including the one that said they would cover it. Apparently his boss overrode his authority and said they weren't going to cover it. His boss said that they didn't do it. I was never told that the stud was pushed in and just happened to be looking when they were backing out my car. What if this would've caused an accident? One tech removed 5 studs, another only put 4 on. That would've immediately raised a red flag in my eyes and I would've questioned the other tech to see if there were in fact five studs. The amount of studs and placement are designed that way for a purpose and the weight of the car is taken into account. If you have one missing stud that puts stress on the ramaining studs and can potentially lead to the rest failing.
The manager at Discount Tire said they would cover half of the cost. Problem #2: The only form of payment I had was an American Express card, well the mechanic doesn't accept American Express. So I call Discount Tire back and tell them so they tell me that they will pay for it and I can come up there and pay them the other half. Needless to say I did not follow through with that agreement and phoned them and informed them that I was not. I have just emailed Discount Tire and am awaiting a response.