Bobs Discount Furniture Complaint - The Worst Customer Service
PAWTUCKET, RHODE ISLAND -- So I live in a 2nd floor apartment. Yes I know it has a slightly narrow stair case that has 2 sharp turns. It’s not the easiest delivery in the world but give me a break I am paying you to figure it out!
I ordered furniture at Bobs 3 weeks ago. The sales person was very pushy...pushed me into buy some crap warranty (that I was going to cancel before delivery). Even before I had said I will take it she had already drawing up the purchase order. But fine whatever I wanted the sofa set so I let her do her thing. We scheduled a delivery date for 2 weeks out. When they called to confirm my appointment it was a window of 6:45 am - 9 am (wtf who delivers furniture at that time??)
Anyway, 7:30 roles around the guys come in to the hall and I hear a sigh and one of the guys say “it’s not going to fit”. They walk up stairs to my apartment and ask me is this only entrance and I said yes. Then they say it’s not going to fit around the corner. Now I'm thinking how the heck did I get a king size bed up those stairs, a large sofa and love seat, a bedroom set, a refrigerator and stove up those stairs??? But these guys are complaining about the damn hallway!!
I told them if it’s not going to fit take it back to the factory. I close the door go get back in bed (because after all its 7:30 on a Saturday!!) then I hear banging on my door (I am assuming since the sofa won’t fit we are done here so I am not opening the door) and then my phone is ringing I have a message from customer service on my phone. “This is Martha Mack with Bobs Furniture, I understand there was an issue with deliver and you are refusing deliver for whatever reason, I don’t know if you want this resolved but it is very crucial that I give them their drill and customer manifest so they can deliver to other customers!”. Well why did they leave my house without their crap it’s not my fault but anyway So I call back and tell them it’s in the hall they can come get it.
I can understand the fact that some furniture does not fit in some spaces but I don’t like the attitude of the delivery guys. I paid 100 dollars for them to deliver my stuff I know it would have fit but they weren’t all that motivated to figure it out. I will never order from this company ever again! I had issues with a prior delivery a couple of years ago but figured it was an isolated incident but $1300 for a sofa and love seat to be treated like this is crazy. I am going to Cardis today to pay more and get same day "free" delivery!