Abercrombie & Fitch Compliment - Wonderful Experience
NATICK, MASSACHUSETTS -- After reading all of the previous reviews, you would think that Abercrombie is a horrible store to shop at. As a frequent shopper, I have never found this to be true. All of the sales reps at each of the A&F stores (inc. Hollister, Gilly Hicks and Ruehl) were pleasant and approachable. If I had any questions or needed help finding a size that wasn't on the shelf, they were always more than willing to look in the back to see if there were any more in stock. I was extremely impressed with the sales representative in the Natick Mall. A difficult customer approached her and wanted to return everything she had bought her son for Christmas because it was on clearance now and she wanted the sales price for the items. The clerk handled the woman efficiently without being rude or degrading. The customer on the other hand was acting very rude.
As a sales representative at another company, I could understand the frustration this girl must have been feeling while dealing with this very difficult customer, but she kept her cool and completed the transaction. Kudos to Abercrombie for training their employees so well.