Samsonite Complaint - Fragile Handle With Care
Last year we got a Samsonite hard olive colored 28" suitcase. My mother was using it. She made two trips with it and it was damaged.
The wheel came off during transit in airport luggage. If you look at the damage, you can clearly see that the wheel has been held by two screws. And both the screws had been broken. It seems that the material used to make the screws were not good. I have not heard of screws breaking.
When we went at the company authorized service shop, the person there was unable to accept the fact that the product was faulty. My dad has been using aristocrat hard suitcase for more than 30 years now and it still has all its parts in tact. The person was telling us that the warranty provided by Samsonite only covers the fact that the suitcase does not crack. It seems that Samsonite only guarantees its suitcase box and not the wheels and locks.
What kind of quality are they providing for a suitcase worth 7,000 INR is really amazing, when you can break off a wheel within 6 months of purchase...
It is better to go for cheap products - at least you know that it will get damaged, instead of getting cheated by purchasing such costly products and then running for fake warranty.