TruGreen Complaint - Harassment and potentially ruined my lawn
Resolution Update on 02/17/2013:
They apologized and my lawn turned out just fine.
Last year I signed up for the TruGreen lawn fertilization program. We had just moved into our new home and I wanted to hire someone to help keep the lawn nice as my time was limited. They came out every few months and walked around the yard spraying some kind of fertilization liquid on my lawn. It helped a little (maybe), I really wasn't impressed.
So this year I decided to do it myself. My father had just bought a nice spreader, so I borrowed it and bought some Scott's spring time fertilizer.
TruGreen had sent me an offer to purchase their services again this year via the mail. It had cost per application, or if I paid in full for the entire year I would get a discount. Since I decided to do my own fertilization this year I just tossed it aside.
So a few weeks back a nice day came along, and I spent an hour fertilizing my lawn. Went well, and that afternoon my wife and I ran out to lunch. We get back and we have bill taped to our front door. It was a TruGreen bill! They had come by (un-announced) while we were at lunch and re-fertilized my entire lawn! For those of you who do not know, double fertilizing a lawn can kill your grass if too much fertilizer is used.
You can imagine I was pretty upset. I immediately called them and inquired why they had just fertilized my lawn when I specifically did not renew with them this year. They told me their service "auto-renews" and that the letter I received in the mail was just to offer me different payment options. I went back and reviewed the document they sent me and sure enough in tiny print at the bottom it says the service auto-renews.
So at this point I realize, ok, I must have agreed to this small print at some point, so fine I take the blame for that. But why would they come out un-announced? What if I had a birthday party for my daughter planned that day and now no one could use the yard (since you are not suppose to go out on a freshly fertilized lawn). They did not have an answer, and said they usually notify folks. Well I cancelled the service and hoped my lawn would survive the double fertilization.
Next day I get a call from TruGreen. I'm thinking, oh they are calling to check how my lawn is doing, to make sure it isn't dying, how nice of them. No, they are calling to try and get me to sign-up for their fertilization package! I politely reminded them I had just cancelled the day before, and explained the whole double fertilization issue. The sales person still tried to get me to sign up, and I politely ended the call.
2 days later a TruGreen guy shows up at my door. Ok, wow, these guys came to see how my lawn was doing, to make sure it wasn't burned out. No. The guy was trying to sell me on their fertilization package! Again, I politely told him I was not interested. He pressed me to make the sale. I said no thanks, I'm doing it myself. He would not leave. So then I went into the same story again about how pissed I was at them for not telling me they were coming out and eventually double-fertilizing my lawn, etc. He finally leaves.
At last, I think I have seen the end of TruGreen.
2 days later, the phone rings. TruGreen!!! This time the sales representative ignores my polite declines of his fertilization offer. I was being polite because I figured this guy has no idea, it is not his fault, he is probably being told to not take no for an answer in this economy. Well he would not let me get off the phone, and I had to go into my whole story with him. He then said "Well I promise that won't happen again, so can I get you signed up?" NO! YOU CANNOT SIGN ME UP! He then adds, "Are you sure, we can cut the price in half for the first 2 applications". Yeah, and I bet you will dilute my fertilizer by half for those as well.
Amazingly I have not heard from them since. Though I was out walking my dog the other day and I saw a TruGreen guy pitching a neighbor of mine... and my dog growled at him. Made my day... =)