Budget Rent-A-Car Complaint - Online Reservations? Whats The Point!
BAKERSFIELD, CALIFORNIA -- I reserved the Mustang convertible 2 months in advance. I needed the car for 7 days. I was quoted 199.99 For the week. When I arrived on sat. April 19th, to pick up my mustang convertible the young punk at the desk told me they don't even rent those cars. They are never actually available. He told me all he had was a cobalt, (which is a downgrade by far, and absolutely no convertibles.) I was insane by this point. The car he wanted me to take had scratches and dents everywhere! I had no choice but to take it because I was leaving on vacation right after I picked up the car. And it being a Saturday nothing else was open so I was stuck and he knew it! Now with the horrible downgrade I was forced to take it was only $200.00 cheaper than the Mustang I was quoted for. On top of that. He told me I couldn't have the car until Sunday like I was promised because they are closed but he would not knock off the extra day of pay either. If I decided to keep it until Monday when they reopened, id be charged for an extra 2 days! By this time I was so pissed I wanted to jump over the counter and knock his teeth out! And unfortunately there wasn't anyone else working that day so I had no one to complain to about it!
I will not ever rent from budget again, and I highly recommend that no one else does either! Their representative was very rude and uncaring. He was lucky I have morals or he would have been wishing for his front teeth for Christmas!!
Sincerely disappointed in Bakersfield Ca.!