LG Complaint - Being Ignored - LG monitor W1952TQ
I guess when they get tired of hearing that you are not satisfied they put you in "no-where land". Let me explain. I recently purchased a NEW W1952TQ monitor from Circuit City. In the first week, touching any of the on-board controls for the monitor it would shut the monitor off and would take at least 10 minutes to get it to come on again. I phones customer service two times and sent two e-mails before getting any response. When I did get through to a customer service rep, his solution was to return it to Circuit city. Problem number one, they are out of business. OK, what is it doing? I explained to him the problem I was having with the monitor and his opinion was that there might be a problem with the power supply. Solution, they will send me a NEW monitor to replace it. That should have been the end of the story, but Oh NO!
When the replacement monitor arrived, I find it is a REFURBISHED monitor. In other words a monitor that was returned by someone else because of problems. Supposedly they reworked the monitor and made it "good as new". Well, that is totally wrong. It has dead pixels. Along with this refurbished monitor comes a notice that my original warranty is now "NULL AND VOID" and this one is only for 90 days. I went from a 3 years warranty to 90 days and they think they did me a favor. I contacted them again to complain about the USED (refurbished) monitor with dead pixels and 90 day warranty. This time I was told that I would be sent a NEW, yes NEW monitor to replace this defective monitor. When it arrived, to my utter shock, I received another USED(refurbished) monitor with the 90 warranty. And this one also has dead pixels. I immediately contacted the representative that I was working with and got the explanation they they just don't have any new monitors at this time and don't know when they will arrive.
I will be transfer to another customer service section to take care of this matter. They will contact me to resolve this issue. Well, no one has contacted me and the representative I was dealing with won't respond to my e-mail inquiries. Looks now like they have put me and my problem into the "GREAT NO MAN'S LAND" My thinking is that if you buy a new corvette and the doors fall off, you should have to accept a used one as a replacement. Is it too much to ask for New to replace New? LG service sucks!