Jenn-Air Complaint - Jenn Air Dual Fuel Range
NOBLE, ILLINOIS -- Within the past year, we replaced a Jenn Air range due to an oven fire, in our original purchase. Had to pick another model as our original had been discontinued. Had no problems w/ the burners on the original range but with this model, you cannot adjust the burners on the left side where the grill was. They are virtually useless. I purchased the burners as an add-on item because I told the salesman that I definitely needed four burners. Why wasn't I informed that these burners would not be able to be turned down below a medium level which is too hot to cook on. It is fine to start food, but once the food reaches the boiling point, you cannot adjust the burner low enough to prevent the boiling. My previous range, also a Jenn Air Dual Fuel also sold w/the grill unit standard worked just fine w/burners able to be adjusted just fine!!!!
Please be aware that if you are purchasing this unit you will have only two usable burners. Contact w/the company resulted in no solution.
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