First Choice Power Complaint - No Trust - Electricity
Electricity - Complaint
I called First Choice customer service to have my name changed cause I got married. The change was important because I wanted to take advantage of the Lite Up Texas program for reduced electricity. I asked to have my name changed on the account, not just the bill. They told me I would need to fax in a copy of my driver's license and marriage license. Pretty standard stuff. I commented that none of this information was required to start up service, not even an ID. The "customer service" representative then said to me, " Well, I guess they trusted you then."
So, I guess that I was trusted before I was a customer. And now that I have been a customer for a year, and making solid payments, never late, I'm no longer trusted. Nice to know.