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First Choice Power Complaint - No Trust - Electricity
Electricity - Complaint
I called First Choice customer service to have my name changed cause I got married. The change was important because I wanted to take advantage of the Lite Up Texas program for reduced electricity. I asked to have my name changed on the account, not just the bill. They told me I would need to fax in a copy of my driver's license and marriage license. Pretty standard stuff. I commented that none of this information was required to start up service, not even an ID. The "customer service" representative then said to me, " Well, I guess they trusted you then."
So, I guess that I was trusted before I was a customer. And now that I have been a customer for a year, and making solid payments, never late, I'm no longer trusted. Nice to know.
So, I guess that I was trusted before I was a customer. And now that I have been a customer for a year, and making solid payments, never late, I'm no longer trusted. Nice to know.
Comments:
Posted by annoyed_customer on 2009-04-28:
Yeah, that's an unnecessarily snarky comment.
Posted by Soaring Consumer on 2009-04-28:
I understand the need to confirm information to protect your security but to imply that it is because they can not trust you is appalling, especially since you are a customer that always pays in full on time.
If it is possible to use another company, I suggest that you switch.
If it is possible to use another company, I suggest that you switch.
Posted by BokiBean on 2009-04-28:
In this day and age with identity theft, I would take the driver's license and SS down there in person, just so its not laying at some fax machine for hours..
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