Grandma's Giftware.com Complaint - Cannot Contact Seller to Return Candles
MILWAUKEE, WISCONSIN -- About a week prior to Easter (early April), I made my first ever order with Grandma's Giftware.com on-line. Ordered some hard to find Yankee Candles (2) and matching potpourri. I decided after I received the items (they came in fairly short order after I placed the order, under a week maybe, so no complaints there), that the candles were somewhat faded, and not too my liking.
I didn't think it would be a big deal to return them (they were not damaged in any way), until I looked at the receipt to see NO return address on it. Also, their website has NO address or phone contact information at all on it. The only way you can contact them is via e-mail, which I did, on 3 separate occasions, with no response. Their website does specifically say they have a 30 day return policy, so I suspect if maybe they don't answer me for long enough, I'll just "go away." Well not until I have a chance to replace a few on-line complaints, both here and on "Reseller Ratings.com."
I have never had this experience before, where an on-line seller cannot be contacted (except if they're going out of business), particularly if they DO have a returns policy, which I'm clearly still within the timeframe for.
If anyone else has ever dealt with this company, I'd be happy to hear your experience ... just wanted to warn anyone that I'm now going to be out about $35 for these candles that I can't use.