9
Helpful
Votes

American General Finance Services Complaint - Ignored And Slapped In The Face

Review by Ignored by american general on 2009-04-29
EVANSVILLE, INDIANA -- For over 10 years I have used American General and never was late on a payment. My wife also used them and we paid off all loans.

Well I had some issues with a loan that is outstanding as I have lost my job in January and been scratching and clawing each month to get the payment in. I have contacted their corporate office at least 10 times in 3 months and they always tell me I will get a call back from a manager that will work with me and help and they never call. They continue to lie to me when I am trying to work something out until I start my new job. They refuse too....they attacked my credit for being late and do not care that I lost my job. A 10 year+ customer that finally came across some bad career luck and they just ignore me and shut me out. Its an awful feeling and I wanted to share it with the public. Maybe this will help them take care of someone who always paid their bill and can't right now.

Good luck out there people and stay away from American General....they want the government to bail them out, but when you have a problem, they ignore you. That is insane.
Comments:

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.