Red Lobster Complaint - Poor Service & Food

Review by BarbieD on 2009-04-29
TOLEDO, OHIO -- We visited the Red Lobster on Reynolds Rd on3/21/09 and was seated quickly. However we waited 15 minutes before our waiter attended us. I ordered the special lobster combination, Lovers Dream, and we waited extremely long for our order to be delivered. My lobster tasted like it had been frozen and thawed, maybe several times. I was very disappointed because I always look forward to their lobster. There was absolutely no flavor.

After arriving home, they were very busy, I telephoned the manager and complained. She said she would reimburse us, but it is over a month and I haven't heard anything from them. Please investigate this complaint.

Barb Fisher
Comments:5 Replies - Latest reply on 2009-09-07
Posted by Anonymous on 2009-04-29:
IM pretty sure this was just a random incident.It happens
Posted by Anonymous on 2009-04-29:
....And you still ate that Lobster? Yuck!!! I would have complained after the first bite.
Why did you wait to get home to talk to the manager?
Posted by spiderman2 on 2009-04-29:
A customer complaining in the restaurant is going to get a lot more attention that a customer calling after they got home to complain.
Posted by RestaurantGuy on 2009-04-29:
Rule of thumb in the restaurant business is if you eat it you pay for it. If you take a bite and don't like it then you won't be charged for it. With that said I would not expect anything from them since you ate the meal, didn't say anything when you were there and then drove home only to call and complain. All else fails see rule of thumb next time you dine out
Posted by Anonymous on 2009-09-07:
And if they were busy I find it disgusting that you complain about the wait. You KNEW there would be one when you saw they were busy in the first place.

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