Delta Airlines Complaint - Multiple Delays and Excess Baggage Fees
DALLAS, TEXAS -- On 14 March before we even left for our vacation on 2 April 09 our Flight Itinerary started to change on the Atlanta flight from Flight #5235 to Flight #5630. This was just the beginning of this nightmare. Initially our Flight #66 was supposed to depart at 12:10. Due to high winds and rain in Atlanta, it kept being on delay. We had 3 delays on departure times for this flight. We kept going to the counter to get ticket changes to reflect the new delay times. Around the third ticket change, they told us “We would probably have to go home and come back the next day and try to fly out then. They also told us “They could get us to Atlanta, but they couldn’t guarantee us a flight out of Atlanta and we would be there at our own expense.” This was not a valid option because we were trying to get to Wilmington for my daughter’s wedding reception.
On the third ticket change I received a phone call on my cell phone from a man identifying himself as a Delta Airline representative. He said “I needed to check our tickets because the DFW Delta Airline representative put the wrong date on our tickets. Instead of 2 April it should be 3 April and I needed to go back to the counter and get the ticket changed again. I went back to the counter and explained the phone call to the first representative (a female). She said “that information was not correct and she looked in the computer and said ‘I can get you to Raleigh, N.C. instead of Atlanta.” Now this just opened a new can of worms. My ticket said I was to fly to Atlanta then into Wilmington, N.C. which was my final destination. Instead I had to jump through the hoop to make arrangements to get from Raleigh, N.C. back to Wilmington, N.C. about 2 and half hours away. I had to impose on my daughter working on her wedding reception to drive 2 and a half hours to pick my sister and I up late at night from the Raleigh, N.C. Airport when we were suppose to fly into the Wilmington, N.C. Airport. She was inconvenienced on her time, her gas and mileage on her car which was not what I paid for when I purchased these tickets.
This is still the third ticket change episode when the female representative passed us off to another male who walked up which he identified himself as a Supervisor. I explained to him the same story that the Delta representative who called on my cell phone told me about changing my ticket because of a date error. The Supervisor looks our tickets up in the computer and tells the female representative that ‘Another Delta representative had taken our seats and changed our tickets date to fly out the next day.” By this time we were livid with anger. The DFW Delta representative Supervisor said “Enough”. We are going to book you two on American Airlines (ticket change #4) to fly out at 4:30 that afternoon. That is just what he did. Needless to say that flight as well experienced a delay but we boarded at 6 P.M. that afternoon and arrived in Raleigh, N. C instead of Wilmington, N. C. around 10 P.M. that night which we still had to drive back to Wilmington about 2 and half hours away.
Now to the luggage episode. I was charged $220.00 to ship my luggage through Delta Airline and this was beyond ridiculous. My sister and I were charged 40.00 just to check in. I was charged $180.00 for 2 bags at ($90.00 per bag; my God!) for luggage which was overweight. Come on now, help me to understand this. This cost me more than the ticket did. Once we picked up our luggage when we got back to Wilmington, N. C. it was soaking wet. So wet that our clothing inside was soaking wet to include what we were going to wear for the wedding. We both had to buy something else to wear to the wedding and this is unacceptable. I have never been so disappointed at traveling in my life. We had such a horrible and stressful trip with Delta Airline that relieve some of the fear of excess and overcharged baggage fees, I shipped my luggage home ahead of me through UPS which cost me another $75.00. This was an additional charge which totaled my luggage fees to $275.00 and this is undue stress, frustration and unacceptable business practice to impose on a passenger.
During our departure from Wilmington, N.C. Airport to return home through the DFW Airport, I told this horrible experience to the Supervisor behind the counter and he strongly encouraged me to write Delta Headquarters and tell them of my dissatisfaction and this horrible act of injustice. I will like to add that they were very polite and very understanding. Our flight was delayed once but we caught the next flight and arrived home safely and stress free. I hope that Delta Airlines will take this injustice into consideration do the right thing and treat their passengers in the future with more sensitivity, understanding and compassion.