Davids Bridal Complaint - Davids Bridal in Phoenix Sucks
PHOENIX & ONLINE, ARIZONA -- DO NOT ORDER FROM THIS COMPANY, IN STORE OR ONLINE--RUDE, INCONSIDERATE, AND AN ONLINE RETURN TAKES 6 WEEKS BEFORE YOU GET YOUR MONEY BACK!!!! AND YOU DON'T GET TO TALK TO A CUSTOMER SERVICE REP TO FIND OUT WHERE YOUR MONEY IS, B/C THEY DON'T HAVE RETURN CUSTOMER SERVICE DEPARTMENT.
The first time I went to Davids Bridal with my friend for her wedding, the sales women were extremely rude, not helpful at all and the dresses lacked style. We were not allowed to take the dresses off the racks, we could not get anyone to assist us, and we were told that Saturdays are their busiest days so there were no appts open without pre-scheduling. We left and went to Tri-City Bridal in Casa Grande, where Virginia was wonderful.
I really didn't want to go a second time, but my MOM said we should just stop in and see. We were immediately barked at about an appt. I said that I would be happy to sign up for an appt and look while I waited for something to open up. The twit at the door did not seem happy about that. We looked around for a good 45 min and no one once asked if they could assist. The twit at the front seemed perturbed that I was checking if any appts opened up. My MOH and I just said to hell with it, they're not paying attention, and tried the dresses on ourselves. Finally a manager came over to find out what we were doing and she began assisting us. The manager at the RayRoad store was very helpful, but her underlings are twits without home training, etiquette, and if they weren't zipping up dresses would probably live in a box behind Taco Bell for all the couth and intelligence they have. And the dresses were horrendous! Imagine acting so snobby about their low-quality dresses that were filthy.
Finally, I decided on a dress that I found on their website. Looked beautiful online, but no way to tell since its only available ONLINE. Everyone at the store on on their customer service number assured me that it would arrive promptly and if there were any problems, I could return it without hassles. What a lie--I didn't realize that I ordered Ivory instead of White. The receipt for the online purchase did not arrive until 14 hours later. I immediately sent an email saying that the color was incorrect and could they please ship white. A day later a guys says no, since its already gone for shipping (another lie, it didn't ship until 2 days later). They said that it would arrive but I could just refuse the package. It came while I was gone to work. Tried it on, but didn't know if I just needed a different size or what, sent it back priority mail with instructions to exchange for white.
Checked the USPS website and they had received it 3 days before, but no one bothered to inform me. I emailed them and they said they didn't have online exchanges or store credits for online returns, and a manual check would be sent in approx 3-6 weeks. Screw Davids Bridal and their low quality, dirty items and poor poor customer service