Staples Complaint - Totally Amazing
TEMPE, ARIZONA -- I purchased a Samsung printer/copier/fax from Staples. I had problems with it and had to use the Samsung warranty. I broke again right after it was repaired. It was out of Samsung warranty so I had to deal with the extended warranty. I caled them, explained it and they said they would sent out another copier in 7-10 business days. I was advised they would give me a printer to use as part of the warranty when I purchased if I needed to get my printer repaired or replaced. They told me that was false. I got frustrated and told them to keep their printer. I then thought I should get the printer and use it as a backup. I called back, advised I wanted the printer to be sent. They said fine, and it never came. I called back and ask where the printer was.
They said the file stated I didn't want the printer. I explained I had called back and told them to send it. They told me they would and I could expect it in 7-10 days. It never came. I called back and they said they had decided not to sent the printer they thought it could be fixed. I was dumb founded. I spent 1 hour 28 minutes on the phone explaining that it could not be fixed and I had already received approval for another printer twice before. I spoke with a supervisor who told me he would send out another printer.
Today I got a call from the warranty company. He advised me that they decided not to sent another printer that maybe it could fix it over the phone. I hung up on him. I am throwing the printer in the trash and will never ever buy another thing at Staples. I doubt others are different, but I was lied to right from the beginning in this Staples store and will not do business with them again.