Bill Britt Volkswagen Complaint - Bad Salesmen - Bad Service!
FREDERICKSBURG, VIRGINIA -- I bought a '04 Mustang GT from Bill Brit VW last year that I had seen online and was interested in. I went in with my mom and at first, the salesmen seemed nice and I thought everything would go smooth. The car was definitely overpriced for a '04 Mustang with not low enough mileage, which we told the salesman. When sitting at the table to go through with looking into getting a loan on the car, the salesman then told us the prices on their cars don't budge and they will not drop the price of any car; its a rule of theirs. Which we were very surprised about, because how can you be a good dealership and aren't willing to work with an interested customer?
If that wasn't enough, the salesman was then on the phone with banks for a very long time, a couple hours, and came out with an attitude to finally tell us no bank will approve us for a loan (BECAUSE of the fact the car was overpriced & was not worth what they were asking.) [I have great credit also by the way.] Thats when we ALSO found out that none of the salesmen there make any commission and simply get paid by the hour, which, AH, finally all made sense as to why all the salesmen were making it so hard for us to buy this damn car, because they simply did not care because they didn't get anything out of it for themselves!! After much arguing about the price of the car, we told the salesman to call the manager which FINALLY agreed to dropping the price of the car some. And FINALLY a bank approved us on a loan for the car. This literally took all day trying to buy this car!
Because of this it seemed like every salesman in the damn place had an attitude with us and were giving us looks the rest of the time. That day I had noticed something wrong with the car (can't remember exactly what; this was a year ago) and wanted them to of course fix this for free. I finally got the car a week later only to find the tires needed to be aligned because the steering wheel would shake at certain speeds, but I decided not to even bother with trying to get them to do this because I know it would be another big deal and decided to just save myself the trouble and wasted time. However when picking up the car, I asked the salesman for a few replacement lugnut covers for the car because many were missing. He was annoyed as hell but said he would, and I never heard back from them about the lugnut covers or received any. I just let the whole thing go and got everything done myself.
Please, if you're going to buy a car, don't even look at the inventory here because its not worth it!!! They don't care about selling cars because they don't make commission so they just don't care and they don't care about customer satisfaction, or the fact that you are giving the company 10-20,000 dollars buying a freakin' car! If you want good customer service, go to Karen Radley Woodbridge or StafFord Rosner Toyota. Don't step foot here. They seem nice at first but once you sit down at the table, its all downhill from there...no one should have to go through that much to GIVE someone else their money. It was really upsetting/frustrating because it was a car I really loved.
Shop Elsewhere for a Car!!