Time Warner Cable Complaint - But Your Phone Rings When We Call It
CLEVELAND, OHIO -- I have been without phone service since Time Warner installed four days ago. I get nowhere with their cutomer service people. The installer damaged the siding on my house, they don't seem to think that its a big deal, hung a wire through the middle of my back bedroom out in the open. I'm sure a building inspector would find something wrong with that set up, and now the phone has no dial tone. I live with a senior citizen and if something happens to him I have no way to get any help to my house. They keep telling me that I should just use my cell phone. One, I'm not God so I don't need to be in contact with every living thing on this planet; and two, I don't own a cell phone. This senior is in poor health so this has been very traumatic for me. Time Warner set up an appointment for an installer to come and check out the job, I told them please have them come after 5:00 P.M. the fool came at 4:00 P.M. and found no one home. They set blocks of time no appointments I was told.
They couldn't understand why I was so angry at their stupidity. You know if you don't take care of the customers you already have soon you will have no customers to take care of. I'm all for starting a class action suit any one want to join.