Locauto Rent Complaint - Treviso Airport - Italy
When in Italy I frequently used Locauto in the past, and had always had positive experiences. That is, up until January 2009. I hired a car at the Treviso airport. Everything went as usual, just to discover a charge of EUR 570 after more than 20 days after the rental (the guarantee deposit had been unblocked from my credit card in the meanwhile, meaning that everything had gone fine).
I contacted their customer service, and discovered, to my surprise, that they charged me with damages not caused by me, and the customer service woman (not lady) was extremely rude and not at all professional (her literacy competencies in Italian were appalling). Their proof were photos of the damaged car, taken 10 days after I had returned it, and half of the documents were not in proper order - the little yellow paper with the state of the car had a different number plate written on it, it had not been signed by their front desk person, and so on... I therefore contacted my bank to dispute the charge.
After exactly one month my bank credited me again with the full amount!
I will never ever use Locauto again! What a pity, I had used them quite a few times in the past, but after this experience, and especially after encountering the rudest customer service woman in the world I have totally changed my mind, and will never ever use Locauto again.
I don’t have enough words to describe the trickster approach of the front office man at Treviso airport, or the rudeness and illiterate emails from the woman in customer service.
Use the major brands, not these ones, pay the extra Euro and you won’t get tricked!