[X]
Write ReviewJump to 
EliteXtreme Complaint - Ordered Was Told Monday Delivery, 3 Weeks Ago - Phone Pouch
Phone Pouch - Complaint
I ordered a phone case for my cell phone and found exactly what I was looking for. I called to place the order, was placed on hold for 20 minutes even though the recording said a one minute hold time. Finally I got through and was told my purchase which arrive on Monday, (I called on a Thursday). I waited to call until a week from Monday. When I called I was then told that the product was on back order, it would be in on Wednesday to call back today which is Friday. According to them the manager has called 3 different vendors and can't locate the case. I cancelled my order and found the product on another site. Hopefully I will get the credit next week as they promised.
IF not I will notify my credit card company. Why didn't they just say the item is on back order to begin with? They did offer the case but only in pink which I am not interested in.
IF not I will notify my credit card company. Why didn't they just say the item is on back order to begin with? They did offer the case but only in pink which I am not interested in.
Comments:
Posted by BokiBean on 2009-05-01:
It sounds like they did try to appease you. They looked for your case w/ 3 different vendors and they offered it in another color. You have to give them credit for that.
Posted by imfrmars on 2009-05-01:
I didn't say I didn't appreciate that they tried to appease me what I was upset about is when I ordered the case, I was told it would be delivered on Monday, that was almost 3 weeks ago. When I called a week from that Monday 10 days later I was told the case was on back order. If it was on backorder 10 days after I ordered it, I am quite sure it was also backordered when I did order it so why wasn't I told? That is what I am complaining about. I found a similiar case on another site and it is in stock so I ordered it. I did find several complaints re this company!
Posted by BokiBean on 2009-05-01:
And I agree and completely understand you being irritated.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
