EliteXtreme Complaint - Ordered Was Told Monday Delivery, 3 Weeks Ago
I ordered a phone case for my cell phone and found exactly what I was looking for. I called to place the order, was placed on hold for 20 minutes even though the recording said a one minute hold time. Finally I got through and was told my purchase which arrive on Monday, (I called on a Thursday). I waited to call until a week from Monday. When I called I was then told that the product was on back order, it would be in on Wednesday to call back today which is Friday. According to them the manager has called 3 different vendors and can't locate the case. I cancelled my order and found the product on another site. Hopefully I will get the credit next week as they promised.
IF not I will notify my credit card company. Why didn't they just say the item is on back order to begin with? They did offer the case but only in pink which I am not interested in.