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Denny's Restaurant Informative - Horrible Food / Good Manager - Breakfast
Breakfast
KENTUCKY -- This morning we stopped at Denny's for breakfast after an early appointment.
Little man had an alien pancake kids meal, my husband got a grand slam, and I got a Belgian Waffle platter.
The waitress was very nice and had our drinks served before we could even unroll our silverware. We put our order in and within 15 minutes got our food. That is where it went downhill.
What was served to us was some of the most DISGUSTING food I've ever had the displeasure of eating. How this slop left the kitchen the way it was served to us is beyond comprehension.
My son's alien pancakes were supposed to be served with whipped cream and strawberries, didn't have it. I didn't complain because he didn't really care.
My husband's scrambled eggs for his grand slam were undercooked and runny on some parts and over cooked and burnt on others. His pancakes were raw in the middle and when he cut them open pancake batter ran all over his plate. His potatoes were so oily that they sparkled under the light of our table.
My waffle was also undercooked and rubbery. The butter that they served on top of the waffle wasn't even able to melt because it was so cold and soggy. It almost seemed like the waffle itself was put in a steam bath to cook rather than a waffle maker. When I took a bite of my sausage it was ice cold and still frozen in the middle.
To say I was disgusted was an understatement. I cannot believe that not only did the person cooking this food allow it to leave the kitchen, but the waitress even bothered to serve it.
When our server came and asked us how everything was we told her what was wrong with our food and requested the manager. We didn't want them to make us more food, at this point we just wanted to leave.
The manager came to our table right away and took our plates into the back. She came back within 5 minutes apologizing and told us that our meal was on the house and that she couldn't believe we were served food like that.
All in all this was probably the worst food I've ever eaten in a restaurant. So much so that I probably will not be going back to this location.
Little man had an alien pancake kids meal, my husband got a grand slam, and I got a Belgian Waffle platter.
The waitress was very nice and had our drinks served before we could even unroll our silverware. We put our order in and within 15 minutes got our food. That is where it went downhill.
What was served to us was some of the most DISGUSTING food I've ever had the displeasure of eating. How this slop left the kitchen the way it was served to us is beyond comprehension.
My son's alien pancakes were supposed to be served with whipped cream and strawberries, didn't have it. I didn't complain because he didn't really care.
My husband's scrambled eggs for his grand slam were undercooked and runny on some parts and over cooked and burnt on others. His pancakes were raw in the middle and when he cut them open pancake batter ran all over his plate. His potatoes were so oily that they sparkled under the light of our table.
My waffle was also undercooked and rubbery. The butter that they served on top of the waffle wasn't even able to melt because it was so cold and soggy. It almost seemed like the waffle itself was put in a steam bath to cook rather than a waffle maker. When I took a bite of my sausage it was ice cold and still frozen in the middle.
To say I was disgusted was an understatement. I cannot believe that not only did the person cooking this food allow it to leave the kitchen, but the waitress even bothered to serve it.
When our server came and asked us how everything was we told her what was wrong with our food and requested the manager. We didn't want them to make us more food, at this point we just wanted to leave.
The manager came to our table right away and took our plates into the back. She came back within 5 minutes apologizing and told us that our meal was on the house and that she couldn't believe we were served food like that.
All in all this was probably the worst food I've ever eaten in a restaurant. So much so that I probably will not be going back to this location.
Comments:
Posted by jktshff1 on 2009-05-01:
Good Post vh, Princi, ya gotta at least give them a 2nd try.
Posted by MissMarple on 2009-05-01:
Sounds very unpleasant, to say the least.
Ugh. I agree with Jkt, gotta give them a 2nd try.
Ugh. I agree with Jkt, gotta give them a 2nd try.
Posted by BokiBean on 2009-05-01:
That's a breakfast that any cook should be able to serve up right. Sorry you had such a bad experience!!!! Good review, of course.
You might wait a few months and go back, my guess is that that particular cook will not be there.
You might wait a few months and go back, my guess is that that particular cook will not be there.
Posted by littleyaya on 2009-05-01:
Ew! Frozen sausage!
Posted by Principissa on 2009-05-01:
yaya I seriously couldn't bring myself to swallow it. I had to spit it in a napkin. Not because I was afraid of food poisoning, but because that was just nasty.
Posted by BokiBean on 2009-05-01:
I'm glad Denny's took the high road and apologized and comped your breakfast. There is just no excuse for serving a meal like that....
Posted by Stew on 2009-05-01:
As always great review Princi.
Posted by littleyaya on 2009-05-01:
Any kind of frozen meat is just nasty
Posted by Principissa on 2009-05-01:
You're right Boki. I was really happy with the way the manager handled it. She honestly seemed sincere about how sorry she was that we were basically leaving without getting what we came in for.
Posted by ejack053824 on 2009-05-01:
Princess...I'm surprised you didn't raise mortal hell!
Posted by madconsumer on 2009-05-01:
even though you do not vote my reviews helpful, i did yours.
Posted by Principissa on 2009-05-01:
I've never read one of your reviews mad!
ejack, we had little man with us so I had to keep my temper! :) Don't want to have him repeating those things at school. If it's any consolation hubby dropped a deuce in their bathroom and clogged the toilet for them!
ejack, we had little man with us so I had to keep my temper! :) Don't want to have him repeating those things at school. If it's any consolation hubby dropped a deuce in their bathroom and clogged the toilet for them!
Posted by Face to Face on 2009-05-01:
yep,that sounds about right for a Lenny's restaurant.
My daughter loves the alien pancakes too...
My daughter loves the alien pancakes too...
Posted by spiderman2 on 2009-05-01:
Principissa -- kudos to your hubby! I am glad that you complained while you were there. I don't get the people that go home and call. Of course, the manager could see for her own eyes how bad it was. I personally hate Denny's so I wouldn't give them a second chance either!
Posted by madconsumer on 2009-05-01:
"I've never read one of your reviews mad!"
my point .....
my point .....
Posted by Principissa on 2009-05-01:
Sorry mad! I promise I will read and comment on every one of your reviews from this point on! And this isn't just one of those "mom promises". :)
spiderman, even if they didn't take that food off of the bill, we weren't paying for it. I never understood those people myself, I mean why wait until after the fact to complain, there really isn't anything they can do 2, 4, 8 days later.
spiderman, even if they didn't take that food off of the bill, we weren't paying for it. I never understood those people myself, I mean why wait until after the fact to complain, there really isn't anything they can do 2, 4, 8 days later.
Posted by C2O on 2009-05-01:
At least the manager did all they could, even though a good meal is what you wanted from the start. Hard to fix that problem once the start is already ruined.
I'd give them another try though.
Voted very helpful.
I'd give them another try though.
Voted very helpful.
Posted by Starlord on 2009-05-01:
Princi, sorry to hear you had a bad experience. If you remember, my first post about teh Denny's here in Lacey was very similar, but we have had fantastic meals since. Any cook can have an off day, just ike anyone else. I hope you give them another chance, because it seems you had a great server and manager. Here we have a waitress named Diana, who has worked for Denny's for over 20 years, and is fabulous. Best of luck.
Posted by Principissa on 2009-05-01:
I will say I was a little disappointed this morning, but we will give them another chance. I don't think they did it on purpose, it will definitely be a while before we think about going back.
Posted by Mrs. V on 2009-05-01:
Sounds like you might have gotten a new cook (no excuse, but it may explain things).
Kodos to the manager for doing the right thing ^_^
Kodos to the manager for doing the right thing ^_^
Posted by Principissa on 2009-05-01:
Thanks Mrs. V! I haven't seen you around in a while, nice to see you back! :)
Posted by Mrs. V on 2009-05-01:
Thank you ^_^
Nice to be missed lol :P
I hurt my wrist and deceided to wait until it was better to do any typing (just to dang slow otherwise lol).
Nice to be missed lol :P
I hurt my wrist and deceided to wait until it was better to do any typing (just to dang slow otherwise lol).
Posted by Principissa on 2009-05-01:
LOL! I totally understand your pain!
My shoulder is just now healed enough for me to start PT for the next 6 months! Fingers crossed that I didn't do any permanent damage!
I really am glad you are feeling better. I've missed you around here!
My shoulder is just now healed enough for me to start PT for the next 6 months! Fingers crossed that I didn't do any permanent damage!
I really am glad you are feeling better. I've missed you around here!
Posted by Mrs. V on 2009-05-01:
Oh my goodness!
What did you do to your shoulder?
What ever you did, I'm glad it's better ^_^
What did you do to your shoulder?
What ever you did, I'm glad it's better ^_^
Posted by Principissa on 2009-05-01:
I fractured my humerus and tore a ligament. And I've got some fluid build up. I'm doing fine now though, took 3 months but I can finally cut my own meat and hook my own bra. :)
Posted by littleyaya on 2009-05-01:
Were you going bra-less this whole time Princi?
Posted by Principissa on 2009-05-01:
I sure was!!
Posted by littleyaya on 2009-05-01:
Hope it didn't get too cold =)
When I hurt my shoulder last year, my boyfriend had to hook my bras for me.
When I hurt my shoulder last year, my boyfriend had to hook my bras for me.
Posted by Principissa on 2009-05-01:
I don't trust hubby enough to do that for me. We'd have another kid on the way by now if I trusted him with that job. It didn't get too cold, I'd be paying medical bills out the wazoo for poked eyeballs.
I just wore a tank top underneath my shirt and then a button up sweater over everything.
I just wore a tank top underneath my shirt and then a button up sweater over everything.
Posted by littleyaya on 2009-05-01:
It was a change for him to hook my bras for me, instead of the other way around!
Posted by ejack053824 on 2009-05-01:
Princess..I admire the way you controlled yourself. Furthermore, I salute your husband!!! LOL!
Posted by Principissa on 2009-05-01:
ejack, that is my husband's calling card. You make him mad, he clogs your toilet. It's the best revenge he says.
Posted by DebtorBasher on 2009-05-01:
Gorden Ramsey would NEVER allow that to leave the kitchen...at least not without calling the cook a "Stupid lazy cow"...LOL!
Posted by Principissa on 2009-05-02:
LOL DB!!
Posted by ejack053824 on 2009-05-02:
Chef Ramsey Rules!! Love Hell's Kitchen!
Posted by DebtorBasher on 2009-05-02:
Yeah EJ...he bosses those people around like I boss you around...guess that's why you like him, huh? LOL!
Posted by ejack053824 on 2009-05-03:
Basher if you ever talked to me the way Chef Ramsey's talks...you'd end up with a sweat sock stuffed in your mouth and covered with duct tape. LOL!
Posted by DebtorBasher on 2009-05-03:
Yeah, Yeah, Yeah...I hear you. I don't use the language Ramsey uses...but I know you still get my message.
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