Honda Complaint - No Southern Hospitality Or Knowledge
ALPHARETTA, GEORGIA -- Honda products may perform well but their workers in customer service and collections do not have a clue. If you call, plan to spend an hour or more waiting for a representative to provide an answer on their terms and policies. The company also does not have anything in place to assist with the current economic status. They have a policy where a payment or 2 (2 is the max) can be pushed to the end of the contract but all late and additional fees must be paid in full. Also, it requires manager approval so no one has any authority to make a clear decision and you wait while your account stays delinquent. I later found out whatever the reps type or enter into the system is valid or "the gospel" so to speak. Lastly, you can never find the same representative which means they have a high turn over rate of employees (or so a representative told me). There is no communication between the dealership and customer service/collections.
Documentation for my brand new car had never been entered into the system, but it was my fault, I was a first payment default-WTF????? Only 1 representative had the guts to tell me there was a new phone system and why I received 5-7 calls per day. The other representatives were lying as to why I received several calls after I had already spoke w/someone or they would hang up on me.
Honda may have cars that work well but the business side has unprofessional and rude representatives. The company should heavily reconsider contracting a reputable company to handle customer service/collections and all areas of business. Honda never, ever has to worry or pursue me to purchase another vehicle, because I would not. Even if they paid me, I will never purchase a Honda again.