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Radisson Complaint - Be aware of the conditions of the rooms at the Radisson Hotel Valley Forge, PA - Poor room conditions and lack of concern from mana

Poor room conditions and lack of concern from mana - Complaint
Review by bob.b on 2009-05-02
KING OF PRUSSIA, PENNSYLVANIA -- The poor condition of the flooring in the Radissons hotel room (rooted and in disrepair) caused my wife to fall and break her foot. They would not accommodate us with a different room that had elevator service or that had handy cap accessible facilities for the remainder of the stay. The elevator only went to the 14th floor and we were on the 15th floor, my wife had to crawl up and down the dirty stairways on her hind end to get to and leave the room. As soon as I informed the manager that her foot was broken he acted like he didn't want us around. Other than loaning us a wheelchair which wasn't any good after the 14th floor they didn't care much about us. Last of all to add insult to injury they charged us for the room. We were at a conference that we drove 750 miles each way to get to and we got very little out of the trip except pain and suffering. We’ve stayed at better Red Roof Inn’s than this place.
Comments:
Posted by Soaring Consumer on 2009-05-02:
Everything that happened was inexcusable. A written statement from a building inspector about the problem and/or photos of the problem with the room would prove your case, as the main culprit of the issue was the poor upkeep of the facility. After what happened they should have taken responsibility and provided an alternate room. Your wife should not have been forced to crawl up and down the emergency stairs. And furthermore, you shouldn't have been charged for the room which caused the injury in the first place.

I suggest that you contact the hotel chain's higher management for a resolution and compensation. If they won't help, contact the BBB and file a complaint with them. If you still can't get a resolution, sue the hotel in small claims court for the maximum jurisdictional limit for a refund and for pain and suffering.
Posted by Ben There on 2009-05-02:
What was wrong with the floor in the room? Also, was the hotel completely sold out?
Posted by Marine 63 on 2009-05-15:
Screw contacting higher management or BBB, get yourself a blood thirsty sue crazy laywer and own the damn Hotel and run it the way it should be run after firing the management team. Your wife broke her foot game over war on...go straight to court.

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