DeLorme Compliment - DeLorme GPS Customer Support

Review by Manuel on 2009-05-03
My wife gave me a birthday gift of a DeLorme Eartmate GPS. After I installed the updated firmware, I began having problems with loading multiple files containing large numbers of waypoints.

I contacted DeLorme's support by e-mail and I received step-by-step instructions on how to fix the problem. That didn't work.

I e-mailed back stating that this didn't work. DeLorme asked for the specific files I was trying to load. They tested them out, found them to be ok and provided another step-by-step solution based on the files and my description. This time it worked!

I was very impressed at how specific an helpful they were able to be, using e-mail! Great support by some that knows what they're doing, and it was fast!
Comments:1 Replies - Latest reply on 2009-05-03
Posted by MRM on 2009-05-03:
ChuhBaca, long time, no see!Very informative review indeed.

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