LG Complaint - Parts Difficult To Obtain For Authorized Service. Impossible For Do It Yourselfer.
CHILLICOTHE, OHIO -- I bought an LG washing machine in Sept. 2007. Three weeks ago it displayed a code that meant it wasn't going to work without service.
Customer service just gave me phone number for local authorized service providers (something I had already found on my own.) During this conversation, the guy argued with me that my washer was three years old (it is only 1.5) and was therefore not covered under warranty. The part that is needing repair, however is one of the two that are covered by two-year warranty (control panel) or seven-year warranty (drum motor). I have had to argue this point on two subsequent phone calls to LG customer service.
To make a long story short, the appliance repair people say they ordered the part over two weeks ago and they can get no one to return their phone call.
Maybe the appliance place is being dishonest with me. However, if that is the case, then LG needs to have better service partners, so either way, I am laying this one on LG.
As a side note, I bought an LG dishwasher at the same time I bought the washer. It had a pump go out on it within 4 months and then it took 2 months to get the part for that.
Do not buy any LG appliance unless you like having a very expensive, useless box of metal sitting in your house while you wait for someone to decide to ship your part.
LG does not care whether it gets fixed or not, and they do not care if the customer is getting what they paid for. Once they have your $$, they no longer consider it their job to follow up on service and keep tabs on whether suppliers and providers are doing their jobs.