Forbes Motors Inc, Waterloo, Ontario Complaint - Company Not Willing To Take Ownership Of Damage During Repair

Review by cmcfrank on 2009-05-03
WATERLOO, ON CANADA -- The vehicle suffered a mechanical failure in the form of engine rocker arm mounting bolts pulling out of the head. (Dreaded 3.4 v-6) Agreed to have them repair it.

Later, while adding windshield washer fluid, I noticed a reflection from the engine compartment that ultimately proved to be the remaining shaft of a coolant bleeder screw where the hex head had been sheared off.

In light of the fact that NOBODY outside of Forbes Motors had worked on this vehicle since December 2008, I could only conclude that this was broken off when the vehicle was in their possession.

Emailed Service Mgr. essentially stating the above, and included two photos detailing the affected part. I received no response and telephoned him. I was informed that on speaking to the Forbes technician, he had been told that the bleed screw was never touched, the shop manager confirmed that it would not have had a requirement to be touched, and that no compensation or allowance would be forthcoming.

Completely unsatisfactory from my standpoint as a consumer, GM head office no help either. Bleeder screw currently useless.

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