Proflowers.com Complaint - Screwed By Proflowers.com
FULLERTON, CALIFORNIA -- After I ordered flowers online with my Paypal account, there was a link on the page to get $15 off your next order. I clicked it, and a new windows came up and asked for my e-mail address and zip code and click the "I want my $15 gift code now" button.
The detail said it would charge my credit card or Paypal account,
"for just a $1.95 activation fee billed by EasySaver Rewards to the credit card or PayPal account you just entered during your ProFlowers purchase."
It also stated, "To continue after the introductory trial period, do nothing and all the great benefits and savings will automatically continue for just $14.95 per month, billed by EasySaver Rewards to the same credit card or PayPal account where applicable."
My 2 complaints are:
1. Deceptive marketing
The button (I want my $15 gift code now) does not indicate in any way you are purchasing anything. Also during the order process of my purchase, there was statement that said that if you want proflowers.com to remember your credit card/Paypal account information check this box. I specifically DID NOT CHECK THE BOX so it the site would not keep my PAYPAL account information, AND I WOULD HAVE TO ENTER MY PAYPAL ACCOUNT INFORMATION EVERY TIME I PURCHASE SOMETHING.
Not only does the pop-up window imply that the $15 gift code indicate it is not part of any kind of payment for a order, or associated with an order. It asks for your e-mail and zip code. Proflowers already collected my e-mail address and zip code in the ordering process. If the two were related(which most would assume THEY ARE NOT), I would not need the enter the information again.
2. No refund
Less than 10 minutes after I ordered the flowers and unknowingly ordered the EasySaver Rewards program. I tried the cancel my order. I called the 1-800 number and a customer service representative said I could not cancel my order for the flowers, also I could not cancel the EasySaver Rewards subscription until next week.
It's Sunday right now, next Sunday is Mother's day. I tried to canceled my order 10 minutes after ordering and they say I can't cancel.