AT&T Cable Services and Internet Complaint - Worst Product And Customer Service!
PEMBROKE PINES, FLORIDA -- On April 7, 2009 I was going out to pick up my son from his friend's house, and a person approached my car and it was an AT&T U-verse representative and started telling me how wonderful his product was in cable and internet.
At that time, I had land phone and DSL internet with Bellsouth and cable with Comcast. I live in Pembroke Pines, FL and never had an issue with my providers however my husband who loves the new technology wanted to try the new U-verse product of AT&T. I made a quick quote with the sales representative and I would end up paying like $ 30 more of what I was paying before but according to him for a much better service and qualify. He set up the appointment for us and the technician was scheduled for April 15.... the worst day !!!!
On April 15, the technician showed up and started with the installation process. To begin with he installed the modem in my kitchen because he said that the signal was coming through them and that would be better. He assured us that we will not have any kind of issues with the wireless internet, my husband explained to him that he was a home base employee and he needed to have the connection via wire directly to his desktop. Technician didn't care and assured him that he wouldn't have any problem. He left that day and of course when my husband tried to work late at night he didn't have signal so he had to do an internal connection and run a cable from the kitchen to his office and that included that the cable will go across my living room and dining room. I was very upset because I personally hate the wires and cables showing up everywhere however it was more important for him to work. My husband had to go out of the country the next day for two weeks so actually I didn't make any change or contacted AT&T because he needed to have access to his e-mails and I didn't want to make any change.
He came back on April 30th so we discussed about this and we decided to cancel. We were thinking about more money and not a great service, neither internet or cable which you used to freeze very often. I contacted AT&T and asked them to cancel my service and explained the situation with the wires and the fact that the quality of the cable wasn't great she accepted to cancel my cable and insisted in allowing them to fix the issue of the wires and assure me that I will have the best internet ever. She sent another technician and they moved the modem... same story, the technician left and after a couple of hours the connection failed and we didn't have internet, my husband was hysterical and I was worst. We contacted them and they sent another technician (now the third one) on May 2, he came in and measure the signal and he told us that the signal was coming very poor and nothing he could do improve it. He apologized and asked us to cancel the service. I immediately contacted their office and spent 3 hours trying to cancel my service and to put me back with DSL. Well nobody was able to do that and their office close at 5 pm on Saturdays. At the end we called Comcast and upgraded our cable and got the internet service from them. We had a modem at home so the same day was working perfect.. what a difference ! Tomorrow I will call AT&T again and cancel the service.
LISTEN, if you have another provider and you are doing fine with them DO NOT CHANGE IT TO AT&T U-verse they are freaking liars and their service is the worst. You can spend hours on the phone and they don't care. Don't do it for the offers of month free or HD free because at the end if you don't have good service that is what it counts. I think they are not ready to provide a good service neither in technology and professionalism.