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Subway Informative - How About An Employee Complaint?
CENTERVILLE, OHIO -- After reading some of these (and laughing hard) I decided I had to comment. Let me start by saying to all those who jump on customer service that more than likely you haven't been on our side of the line. It can be frustrating when 30 people show up at once and want 5 sandwiches each. I can't speak for all stores but we never have more than 3 people on the line. Do the math. It takes a minute, the customer gets upset that the guy in front of him had a list of 14 subs and then takes it out on the employees. And cell phones..... Most places have no cell phone signs. Our store does not. Wow. Now you have people telling you to wait while they talk about the date they just had and then ask 4 people what kind of subs they want. Meanwhile theres a line now. I could go on and on all night long here. The point is this : our job sucks. Most of us don't want to be there making dinner for people who are only going to look at us a sub par human beings because we work in food service. So before you jump on the web and trash Subway or its employees think about what we have to deal with day in and day out. And to those people who make it a point to brighten our day as we make your food.... Thank you. Your understanding and patience is a breath of fresh air.
Ps - Anyone wanting to order more than 4 or 5 subs from 11a-2p and from 5p to 8p call in advance!!!!! Its not fair to make someone who wants one 6 inch wait 15 minutes while you go through your list of sub after sub. There are other people in the universe. I know, its hard to get used to....
Ps - Anyone wanting to order more than 4 or 5 subs from 11a-2p and from 5p to 8p call in advance!!!!! Its not fair to make someone who wants one 6 inch wait 15 minutes while you go through your list of sub after sub. There are other people in the universe. I know, its hard to get used to....
Comments:
Posted by Anonymous on 2009-05-04:
Get used to it, we are better then you, so we will talk on our phones and treat you like a 2nd class citizen if we feel like it. And no, we won't say thank you, so don't expect it.
I kid...great post, you are right, unless a person has worked in customer service, they just don't understand how rude and/or demanding and/or insensitive customers can be.
Thanks for taking the time to share your side, this is a good reminder to all of us.
I kid...great post, you are right, unless a person has worked in customer service, they just don't understand how rude and/or demanding and/or insensitive customers can be.
Thanks for taking the time to share your side, this is a good reminder to all of us.
Posted by Anonymous on 2009-05-04:
Excellent post! I know it must suck on that side of the counter.
Posted by Anonymous on 2009-05-04:
I frequent Subway often, and my Subway has one of the friendliest workers around. They always say hi and make people feel like valued customers. And I treat fast food employees the same way I would want to be treated.
Posted by Anonymous on 2009-05-04:
I go to Subway a lot too. The one I usually go to has the best employees. I usually get a free cookie when I go. They love me there cause I'm nice and talk to them like they are human beings.
Posted by Anonymous on 2009-05-04:
WHY don't stores, banks, and fast food places make policies about cell phone use. This is a MAJOR pet peeve of mine. Honey, I will never glare at you for taking too long with the sammie, but I will indeed say something to the fool who wants both of us to wait until he's off the phone to give you his order. Stores need to get strict with these policies because people are really ignorant with their phones.
Posted by Principissa on 2009-05-04:
Agreed sherdy. It's ridiculous that someone can't put their phone down long enough to order a sandwich. Nothing is more rude than holding up a line full of people because some idiot won't stop talking to put his order in.
Posted by jktshff1 on 2009-05-04:
Good post.
On the other side, when someone is waiting on me, I don't want them answering their company phone. I took the time to drive there, they are waiting on me. Let them call back.
On the other side, when someone is waiting on me, I don't want them answering their company phone. I took the time to drive there, they are waiting on me. Let them call back.
Posted by groveman55 on 2009-05-04:
I agree with you 100%. As A former Subway Mgr. When someone was holding up the line by talking on the phone I went to the next person.
Posted by Anonymous on 2009-05-04:
Excellent review! The cell phone problem isn't just in fast food lines. They do it in exam rooms too. They sit on the exam table and yak away. If I make a move for the door, they hold their finger up in the 'wait' gesture (how rude). I started walking out to see the next patient. Wow do they get PO'd.
Posted by chance two on 2009-05-04:
I have to agree with subway employee-everyone should spend a day on other end of "customer service"- cell phones made our job a nightmare- in the middle of a sale customer has to stop and answer phone with no regards of you trying to do your job or the person in line behind you--how rude is that!!!!
Posted by chance two on 2009-05-04:
It's not on food service- worked retail for 30 years when a customer comes in and you.re helping them with a project they ask for and they stop you midway to answer phone--like the good doc I did reach a point where I would "let me know whene you are done and I would move on to next customer.
Posted by chance two on 2009-05-04:
Just checked my post -- think I need to turn light on so I can see keyboard--sorry about typing errors--eyes and fingers getting old and tired---smile--
Posted by aaronw on 2009-05-14:
I find it funny they call them "artists".. Especially after the slop we've had to deal with here masquerading as a "sandwich". It's amusing to see the inventive ways huge companies use to make their employees feel like they're actually skilled at something. This "feel good" society is a joke. Of course, with the rate of pay the least they could do is blow a little sunshine.
Second. Any store that has to post warning signs not to put your head/hands in the oven, we can't be dealing with the brightest of bulbs to begin with.
Third, you're paid minimum wage because that's what you're worth. Subway pays big money to advertise. The service we often get is crap. You're taking our money and thinking you have the RIGHT to treat us in whatever indignant way you deem fit and dictate to us how we're going to do business with you.
If you don't like your job, damn well quit and stop taking it out on us. If you don't want our money, just say so and we'll go somewhere else. And if you want to be called an "artist" make sure the thing actually looks edible and you put more effort into it than you do your physique.
Second. Any store that has to post warning signs not to put your head/hands in the oven, we can't be dealing with the brightest of bulbs to begin with.
Third, you're paid minimum wage because that's what you're worth. Subway pays big money to advertise. The service we often get is crap. You're taking our money and thinking you have the RIGHT to treat us in whatever indignant way you deem fit and dictate to us how we're going to do business with you.
If you don't like your job, damn well quit and stop taking it out on us. If you don't want our money, just say so and we'll go somewhere else. And if you want to be called an "artist" make sure the thing actually looks edible and you put more effort into it than you do your physique.
Posted by chance two on 2009-05-14:
Get the feeling you think I make sandwhiches-not so management in high end retail-but you don't forget the people who do make the sandwhiches and treat them with respect as they are making an honest living or maybe helping with collage expenses-you have kown way of knowing but should treat these people with respect!!!!
Posted by Pwrtrip on 2009-05-19:
What irritates me at subway is them using the same gloves to make my ham sub as they did making the tuna and whatever gross one prior. I dont like much on mine, and i get the nice after taste of whatever oil, sauce, or other garbage that was on the previous persons. Thats nasty.
Posted by ally waters on 2009-05-27:
aaronw you sound like a very insensitive person, i hope one day your wife,girlfriend, boyfriend, son, daughter gets treated like dirt by some inconsiderate person such as yourself. you might not be eating subway when it happens but you will be eating your words. :)
Posted by joghandi on 2009-06-09:
pwrtrip, wah wah, and amimi, so much hate!
Posted by joghandi on 2009-06-09:
looks like they dont want your money aaron
Posted by sammyjk1 on 2010-04-11:
How about when the employee is on the cell phone or texting on their blackberry? I think you should look in the mirror to find your problem.
Posted by Anthony on 2013-05-05:
You should be so bold as to tell the truth.
I owned a chain of places and the general public ( most ) could not understand why I would come out annd take up for my workers.
Some People would enter as if the the world was wrapped around thier butt. No put your cap up, your no better than anyone else and if you cannot give respect, you will not recieve respect. Go young man. Should be more people willing to tell the truth. If the truth hurts someone fellings to bad, if your wrong then own it.
I owned a chain of places and the general public ( most ) could not understand why I would come out annd take up for my workers.
Some People would enter as if the the world was wrapped around thier butt. No put your cap up, your no better than anyone else and if you cannot give respect, you will not recieve respect. Go young man. Should be more people willing to tell the truth. If the truth hurts someone fellings to bad, if your wrong then own it.
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