American Express Complaint - Difficulty Making An Airline Reservation
This is an email I just sent to American Express customer service:
Last night (5/3/09) at about 8:45 p. m., I routinely went to my computer to make an airline reservation on the American Express website. After I had entered all of my credit card information, I went to make the payment and was told there was some information missing.
When I looked over the information, I discovered that the 4-digit code on the front of my card, which I had previously entered, was missing, so I entered it again, hit make payment, and the same thing happened again and again. At that point, I called your 24/7 800 no. and was put on hold for 30 minutes before I finally spoke to Stephen, who said he couldn't help me, but someone would call back in 2 or 3 minutes. When no one had called back in 20 minutes, I called again and was again put on hold.
At that point, I decided to go on the Yahoo Travel website to make my reservation. I encountered the same online problem re the 4-digit code, but when I called the Yahoo Travel phone no., someone answered in a couple of minutes and was able to help me! They took my flight information over the phone, waived the phone reservation fee, and I am all set.
I called your customer service dept. this morning and spoke to Veronica, who is a supervisor, and the best she could offer was "Give us one more chance". Why do I have a Gold American Express card if I am going to get this shabby service? It took me two hours for a transaction that should have taken 15 minutes!
Incidentally, no one ever called me back last night from American Express.