Allegiant Airlines Complaint - Zero Accommodation For Travel Disruption Due To Swine Flu
ORLANDO, FLORIDA -- I had a flight scheduled on Allegiant Airlines for travel to South Carolina to meet a Chinese business CEO who was scheduled to be in the US on business the week of May 4, 2009. Due to the global Swine Flu epidemic his travel was cancelled due to the fact he would be quarantined as a health safety precaution upon his return to China.
When I called to cancel my flight with Allegiant I was informed that the Flexibility Fee and Service Fee I had been charged when booking my flight would be forfeited by cancelling my reservation. A credit would be issued for the remainder of my purchase funds to be applied to my next flight with them.
Allegiant admitted they had no contingency policy for the Swine Flu issue and but regardless were not making any accommodations to passengers who's travel was disrupted by the flu.
Because Allegiant has $150 of my money already I will be forced to use them again although it will most certainly be the last time. Oh, and by the way, the fees they are not refunding will have to be paid again when I re-book!
It is unbelievable that in the current market environment where corporate greed is so transparent that an airline would consciously refuse to do the right thing. When thinking about companies that are built to last or go from good to great it will be impossible to consider Allegiant Airlines among that fraternity.