Ashley Furniture Complaint - False Promises and Poor Customer Service
CHICO, CALIFORNIA -- We purchased a dining room table with chairs in early January 2009. It was supposed to arrive within 6-8 weeks. Didn't arrive. We received one phone call telling us that they would call us when they had an arrival date. At 10 weeks we still had not heard anything and we went back again to the store... they gave us another date and finally we asked that if the item did not arrive by this 'new' arrival date (12 weeks after the original purchase) that our money would be fully refunded. Agreed. We actually gave them THREE extra days and finally went in and canceled the order. Since we paid with a credit card they would not write us a check, they had to place the purchase amount back on our card. They promised that within 7-10 days we would receive our refund.
Today is day 10, no refund. I just called... oh, silly me, it is 7-10 business days. So, we are actually only on day six now. I asked if we could have a check refund in four days if the refund isn't back in our account. The very quick and final answer was "NO - you will be refunded in the same manner in which you paid." OH, REALLY.... well I am quite sure they had our money within a couple of days - probably hours. They have sat on this for FOUR MONTHS NOW. I bet we don't get our money back with interest! I have heard horror stories from other unfortunate local customers since our little fiasco with Ashley, Chico, CA started; people waiting for months for furniture and then they withhold 30% if a refund is requested. I want to warn every single person who is capable of reading these words... DO NOT SHOP ASHLEY FURNITURE IN CHICO, CALIFORNIA.
If you do, you better walk out of the store with your product the very day you purchase it - or it will be several months... if ever that you might get to use your new furniture! We are at week 15 now, no refund, no dining room table and really... I am not holding my breath for four more days, because with the track record of Ashley Furniture, Chico, CA - we will most likely be dealing with this mess for a while.
Regrettable. Very, very regrettable.