BURLINGTON, NORTH CAROLINA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
Will someone please help me to understand why it is necessary that inmates can only call home through a correctional billing service? Is it a specific reason why and how this became the only method for a family member to accept collect calls? Why can't I purchase calling card numbers and my sons be permitted to use it instead of this expensive overcharging procedure? Collect calls from Evercom Telecommunications is three times the normal rate. Is this legal and how can it be?
As a resolution, I would like the following:
I would really love to be able to accept normal collect calls from my sons through my long distance provider. (AT&T) I have paid in over $7,000 since November 2003 and both of my sons are still incarcerated. Please help!
Please contact me if you need more details regarding this incident.