Vanderbilt Mortgage Company Complaint - Vanderbilt Mortgage Company Does Not Care
KODAK, TENNESSEE -- Our mortgage was bought by Vanderbilt. We are 1 month behind. They call us 3 to 6 times a day. We have set a date to make a payment and they still call. We have been denied deferment. We had a gentleman set up payments to where we can send extra for 4 months and a lady said he's not in this department and can't do that. They have not offered other options. They have suggested to have a yard sale, go to a church for help, cancel our internet/phone/TV package and to cancel cell phone service. I need my cell phone for my job, I'm on call and I pay most of my bills over the internet. I'd like to know what kind of people harass you for being 1 month behind and make such suggestions. They have tried to tell us that we have been behind since Dec, 2008 but payment history shows and bank statements that we made Dec, Jan and Feb payments.
These people will say and do anything to get their money. Don't do business with Vanderbilt Mortgage Company. I will never again.