Sears Complaint - Central Heat and Air
ST PETERSBURG, FLORIDA -- Please reconsider before you choose Sears to install any new central heat and air system if you are in the Tampa Bay area. My experience should make you run the other way. We decided to go with Sears because we wanted a company that had been around for a long time when we were making such a large purchase. We signed on the dotted line wrote them a check and the fun begins. We agreed on an installation date and the vans pulled up only to find out they weren't from Sears at all they were contracted from Sears to install my new ac unit might I add only 1 of them spoke English. Ok I was just excited that we would have a nice cold house that evening. The unit was installed both air handler and outside compressor. Things seemed fine until June when it really warmed up and I started noticing all these little bugs and water dripping in my hallway. Then boom a huge chunk of my ceiling came crashing down.
Called Sears they finally had the original installers come out and check the unit to see what was wrong. I had water everywhere. They didn't hook up the drain line and they also didn't install the safety for the drip pan so the unit continued to run and overflowed into my attic creating a huge mold problem along with the now huge hole in my ceiling. 1 month later they sent this man out not with any company to patch the hole in my ceiling. I hope by this point you are running in the other direction away from Sears. Ok so we get through that part in an untimely manner and the next summer comes, the air conditioner will just not keep up with the heat. I call Sears they said these new energy efficient units run this way and not to worry so we sweat through that summer with the unit running constantly.
The thermostat was set at 76 and it would always read 78 to 80 and finally catch up around 11 at night. Next summer season 3 comes and the unit starts to freeze up am fed up with Sears and call another company it's out of freon. They refill the unit and have to come back out again before the end of the season to refill and insist that I will not have a working unit next summer. They were right we are now into the 4th dreadful year with this unit a few days away from it's install date and sure enough it completely quits. Shuts the breaker off and everything. Sears gets to deal with this once again because it's under warranty. So they come out after being without air for 4 days and tell me that my compressor has froze up and needs replaced but good thing it's under warranty. It will take 2 days to get the new parts but the labor will cost you 500.00 plus 80.00 for my trip today. So this big piece of junk I bought from them has cost me a grand total of 6280.00 and that's not including the charges from the other service trips from the other company!
PLEASE STAY AWAY FROM SEARS I REALLY HOPE YOU WILL CONSIDER AN ALTERNATIVE THIS COMPANY IS HORRIBLE AND WILL ROB YOU BLIND!