Walgreens Complaint - Racism in Walgreens - Aston PA
ASTON, PENNSYLVANIA -- I was visiting relatives in Chester PA and my sister needed formula for my nephew. I headed out for the formula and stopped by Giant supermarket and a nice customer said go to Walgreens it's probably cheaper. So I went to Walgreens which was probably a mile if not less from Giant supermarket, still in Aston. I went to the isle of the product, saw the price was better than Giant and took it for purchase, to the cashier. The cashier scanned it and the price was different than what it was listed as. She called a manager, who walked w/me to the baby formula isle. I showed her the area and she said it was incorrect and it's the price of the one above it, you must have moved it? I quickly told her I did not move anything except when I picked it up to take to the cashier. She wanted to go back and forth about it was moved and I look at her like she was crazy. I said no problem to end her accusations, plus I was pushing for time and walked it up to the cashier and paid for the formula. I walked back to my car and my sister had called for something else and I told her I would have to run back into Walgreens.
As I went through looking for the newly requested item, I heard the manager saying I had switched the tags, I was from Chester and people do that all the time, etc. I came from out of the isle and let her know I was from Georgia visiting my family and she should not stereotype people b/c of a city they are from or what they look like. I said people who steal come from any city and any race (Chester has a high crime rate for a city of its size and over 50% A-A). I also reminded her, no tags were switched I picked up the formula from the shelf and the price it wasd listed in front of. She put her head down not in shame but as if I was threatening her???? The nerve of her. I walked out the store (b/c I didn't want her to call the police as a white woman being threatened)and did not purchase the new item.
If my nephew did not need the formula I would have returned that too. I called Walgreens corporate office and gave them the entire story and store location. The initial sign that they were not really into assisting the customer was when the cs representative inquired if I had got her name. I said no, she said you should have got her name. From that point the conversation went down sourly. She said a name would be needed. I said location and the fact that she's a manager is not enough to help narrow down her identity to speak w/her? I requested her supervisor and re-explained the story. She was much friendlier but I told her I am not benefiting from this b/c I don't live in the area but the next person she stereotypes, accuses and overhear her conversation may not want to simply speak w/her or just walk away. I said I do not have children and had no desire to "scam" for baby formula. She understood and completed the call complaint for me. Her last statement surprised me but confirmed the racism I knew I had experienced. She said she did offer you the price it was listed on the shelf right? I said no, she seemed shocked but choked back anything she was about to say.
I returned to Georgia and had a few more conversations w/Walgreens but nothing came of it. I could have called the EEOC or another organization to handle it, but why bother. The irony of the story is not only had my intuition been correct, I have a career in pharmacy and had previously interned at Walgreens (in Philadelphia). It had been a choice upon completion of my Doctor of Pharmacy. Since I have experienced this injustice, I will never work for Walgreens and have not shopped there since the incident. I know this is really an issue with the Aston location, but until that area changes its view and treatment on Chester and Chester residents, it will continue to be a small-time, going-nowhere township/borough, w/small minded people, who will never ever be on the level of Media, Swarthmore, WallingFord, Garnet Valley, Chadds Ford and other areas of Delaware County that do not place everyone from Chester in the same category.
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