2
Helpful
Votes

Old Republic Home Warranty Complaint - Poor Service - Home Warranty

Review by Big_Al on 2009-05-06
ATLANTA, GEORGIA -- In the year I have had an Old Republic (OR) plan that came with my home purchase I have filed 3 claims: 1 to fix a non-working AC, a subsequent order to fix the AC heat pump and one to replace an attic fan motor.

In each instance, Old Republic (OR) seemed more incentivized to save money by not performing service than to satisfy the customer. Each service instance required multiple phone calls to OR to obtain satisfactory service. Each time OR’s default was to blame me and tell me there was no real problem.

The coup de grace is the attic fan: The motor went out and I filed a claim saying ‘the motor went our’. Only after the work was done did they inform me that this was not covered. Brilliant. I would have been perfectly happy to have known that beforehand, saving time and money.

All totaled I spent 4+ days of vacation and ~$1000 for things that were ‘covered’ under home warranty.

The plan was free with my home purchase - at that price it was too expensive.

This has been the worst customer experience I have ever had.
Comments:

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.