Moen Informative - Despite Their Lifetime Warranty, Moen Faucets Break And Are Hard To Repair
Moen faucets come with a lifetime warranty, but they still break and are tedious to repair. Our kitchen faucet broke after five years of moderate use. I called Moen, explained the problem, and the next day two packages arrived each containing three bags of parts along with six sets of instructions. The instructions did not account for all the steps needed to disassemble the faucet and install the new parts. So I had to call Moen three times and each time I had to wait for about an hour to get help. The Moen representative was courteous and laughed when I told him that installing the “cartridge retainer clip” was like brain surgery. He noted that many plumbers also have problems.
After five hours, I completed the job only to find that the hot and cold ports of the lever-controlled valve were reversed. Although a “Moen-certified” plumber could have finished in less time, his bill would have probably been more than what I paid for the faucet.
My lesson: don’t let a product’s “lifetime warranty” persuade you to buy it.