Public Storage In Longmont Colorado Complaint - Don't Rent From Public Storage In Longmont Colorado
LONGMONT, COLORADO -- I rented from public storage in Longmont co. I am very disappointed in there service and attitude that I dealt with at this location.
I found them online and thought “hey what a deal $1 for the first months rent that’s great.” So I made the call to hold a unit for me. They called back that day to conform my arrangement to hold the unit for me. What great customer service they have I thought to myself. They called to set up a time for me to look at the unit before I signed for it, and to make sure I knew that I will need to have one lock for the unit. Duh. So we set up the time for 2:00pm on a Friday afternoon. On that Friday I got another call from a different person from the same store to make sure that I was going to be able to make it to the appointment. When I got to Public Storage the informed me that I have to pay a one time administration fee of $22. what? I asked. It said nothing of that online.
We’re not required to tell you about that online. That’s B.S. I didn’t care that much about that $22 I knew that the one month for $1 was to good to be true in the first place. But then they told me that I have to have insurance on the unit to rent it. And it’s only $8 dollars a month and only covers up to $1000. That’s a scam.
I have insurance and I don’t need yours at all. I told the lady that was there.
Well you have to have our insurance to rent here and if indeed you have insurance than you can have your insurance fax us proof and then we will return your eight dollar plus tax. The lady told me.
I told her that I know for a fact that my insurance covers my stuff no matter where it is all I have to do is tell them where it is and they will cover it. Your $1000 dollars doesn’t even cover my CDs in storage. I don’t need your insurance nor will I sign it just to appease you.
She told me that she will get written up if she doesn’t get both signature on the sheet. I told her to have a nice day and that I will be rent somewhere else then. She didn’t like that so she than told me that I don’t have to sign for the insurance. Just initial it stating that you are declining the insurance.
So I did. I also wrote on the line that I am declining insurance though public storage.
I had my insurance fax them proof that my stuff in there storage unit was covered. When I went in the next day to pull some stuff out and put other stuff in the storage unit I was asked by a different older lady if I had two locks on my unit. I told her no there is only one on the unit that is all that I was told to have.
She asked if the other lady had told me that I had to have two locks on the unit. I again told her no I was only told to have one. The lady replied that you must have two on the unit at all times and we have the best locks you can buy for $15.99.
I told her that I will put another lock on the unit but I’ll run out to Wal-Mart to get it. She than told me that Wal-Mart’s locks aren’t as good as our locks. Ours have seven pins and Wal-Mart has only four or five pins. Ours can't be picked and if there drilled it takes five minutes to drill through the lock and with Wal-Mart’s locks it only takes three minutes.
Wow a whole two minutes quicker. I’m not buying Wal-Mart brand its “Brinks” not a crappy Wally-world brand lock. I told her She replied with. Well Wal-Mart didn’t give you a storage unit for $1 for the first month like we did.
That maybe true but Wal-Mart did have a hidden administration fee of $22 either or even try to scam me with some insurance plan. By the way did you get the fax from my insurance company stating that my unit is covered?
Oh you’re that Guy she replied. WTF is that suppose to mean. Because I read contracts before I sign them that I a P.O.S. I thought to myself. So after she was finish with her pushy car salesmen act I finished with my storage unit ran to Wally-World bought another lock and put it on the unit.
Not three days later one of the ladies called me saying that the is an $8.20 fee for holding the unit that I failed to pay when I was there the first day to start renting the unit.
Another hidden fee. I’m not going to pay this because I know its from the insurance that I didn’t take because I have insurance. it hasn’t even been two weeks yet and I’m pulling everything out of the unit in just three more days. I’m sure there going to love me after that.
DON’T RENT A STORAGE UNIT FROM PUBLIC STORAGE IN LONGMONT CO.