Mexicana, Orbitz Complaint - Don't Book Online - Travel
We were supposed to go to Cancun for my brother's wedding in June but since the swine flu hit, nobody wants to go. We are trying to change our flights to another destination but the airline (Mexicana) is asking for $100 change fee..they are only changing flights from Apr.24 - May 15 with no change fee..before it was May 6..They are only extending this window for 9 days...while other airlines have it till May 31st or further. And do not book online..I know it's easier but there is hardly any flexibility... my brother booked his flight through a travel agency..and the travel agent was able to change him with no fees even though his carrier window only extends till May 31st.
I booked through Orbitz..They want me to pay Mexicana $100 per ticket and they want a fee also $30 per ticket...I am supposed to pay $130 per ticket right now. I am never booking through the web again!!