Atomic_Jewelry Informative - Belly Ring

Review by Ally on 2004-04-15
LOS ANGELES -- I purchase a Belly Ring from Atomic Jewelry in late February and still haven't received my product. I emailed them about 3 weeks ago and they still haven't gotten back to me. I received emails from several other consumers regarding the same problem. (They ordered and paid for something they didn't receive) I am continuing to send them emails, but they wont send a returned reponse. I have now learned that this company is being investigated for fraud. Later, I looked on ebay to see what their feedback rating was and they had a very high number of negative complaints. (They had 58 complaints this month already and its only halfway through the month.)
Comments:2 Replies - Latest reply on 2004-04-28
Posted by melissa.messner.ni1q on 2004-04-16:
Since it sounds like you ordered this on Ebay, did you happen to pay for this by Paypal? I think (although I am not 100% sure, you'll have to check) that Paypal offers some kind of service. Kinda like a credit card, that if you order something and don't receive it you get your money back. Look into that. My only advice is to always, always, always look at the seller's feedback before buying. And at this point, you need to report the seller to Ebay. I've bought many items on Ebay, and have never had the misfortune of this problem, although I know these types of people exist. Good luck!
Posted by scarsdontheal on 2004-04-28:
Hi I just also have bought an item from this company and never received it, but just today I finally received an email stating:

Date: 4/27/2004

Dear customer,

First, we would like to apologize for any delay in contacting you.

We are relocating our office to better serve you as we have grown rapidly over the past year. We have tried every single effort to make this transition as smooth as possible; however, we have encountered some technical difficulties in transferring our database. Therefore, there is a delay in shipping and responding to our customers.

We foresee our relocation to be completed by next Monday and we should be able to operate in full strength by the first week of May. Please bear with us! We are a legitimate company and we are not trying to steal your money. Our eBay account will be opened once we finished our relocation.

To show our commitment to serve you, we decided to send your order again starting next Friday (if you have already paid). You may receive duplicate/multiple orders in May as a result of data consolidation to our new system. Please keep them all and enjoy them.

**Please do not send any more emails/voice mail messages for the next 14 days as it may only further delay your shipping process. We will be contacting you again next week.

Thank you for your corporation and understanding. And again, we apologized.

Yours truly,

Wing Lau
Sales Director
Atomic Jewelry

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