JetBlue Complaint - Very Poor Customer Service
ORLANDO, FLORIDA -- I was scheduled to depart Orlando, FL for Bogota, Colombia at 5 pm on May 6, 2009. The car I was traveling to the airport in was involved in an accident which caused me to get to the check in counter 30 minutes before The plane was supposed to depart. At the time I got in line there were 3 other passenger in the International Flights line also traveling to Bogota. When I got in line a lady (a supervisor) said that the man in front of me was to be the last passenger to be checked in to the flight and that the flight was closed. I tried to explain the reason for my tardiness but she just said "Sorry!" I stayed in line and when the man in front of me was called in to the counter to be checked in, another customer service representative also called me to check me in. When the "supervisor" saw this she told the agent to not take me because the other person ahead of me was to be the last one (we were the last 2 passenger in line).
The agent that called me basically told her that I still could make my flight along with the other gentleman but she flat out said no and told him to put me on stand by for the next day's flight (there is only one flight a day from Orlando to Bogota). I told her that I would have to spend the next 24 hours in the airport if she did not allow me to board my flight as I had no place to stay in Orlando. And if I could not get on the next day's flight, that meant another 24 hours in the airport and who knew how many days I could spend trying to get on a stand by flight. She could care less; it was not her problem. The agent that was going to check me in apologized and felt terrible as he knew that I could have made my flight if the supervisor had not stopped him from checking me in. But it does not end here!
I then asked the supervisor for her name so I could log a complaint and she just gave me her first name: Rita. I asked for her last name but she refused to give it to me and said she was the only Rita in the Orlando operation. I then asked another customer service representative for the name of the head honcho in the Orlando airport as I wanted to complain to him or her about being left stranded at the airport by Rita's arbitrary decision. She said she could not help me and it was obvious to me that the customer service reps here in Orlando cover each other's behinds instead of doing was is right by the paying customers.
Needless to say, this is my last flight on Jet Blue. And I don't think I will be singing the praises of this airline any time soon!