MetroPCS Complaint - Treated As Though I Was An Idiot
PHILADELPHIA, PENNSYLVANIA -- On April 9, 2009 I purchased a cell phone from Metro. From day one I had nothing but problems. I could not hear the person I had called and vice versa. (Constant dropped calls!) I called customer service at least 8 times. They finally told me to take the phone back to the place I purchased it. They were very rude and laughed at me and said they would not give me a new phone. They send me to their customer care store: They would not even listen to me, they told me to take the phone back were I got it and they would replace it, I got the same information from their customer care. The phone was $99.00 and there is insurance but there insurance Co. wants me to pay $50 to replace the phone. I traded in a 2 month old razor which they refused to give back. I paid $60.60 for next months bill, which I stopped payment on. I am a 43 year old women who suffers from bi-polar, ADHD and severe chronic anxiety.
My father is a prominent attorney and is going to sure them for unfair trade practices, he talked to them and gave them a chance to replace the phone or it will be put into suite. They just laughed. The store is at 1105 Market St., Phila, PA. They have treated me with no respect and are unwilling to resolve this by just replacing the phone. I could not take the phone in sooner because I have been very sick and in and out of the hospital. Every time I called customer service they said they would take care of the problem, which they did not. I feel extremely violated and taken advantage of. Is there anyone else out there that has had problems with Metro PCS?