Time Warner Cable Complaint - Fire the Trainers at Time Warner Cable
HUNTINGTON BEACH, CALIFORNIA -- I have written to you folks before about my safe storage and finally got that resolved.
I have called two years ago to complain about the awful customer service and the fact I had to go almost a week with no service due to problems with the customer service here for Huntington beach, Ca.
I moved again and in the same complex again, they got that one wrong as well. I believe that was [snip]. Finally got that resolved. I called to order digital home phone service. I asked SPECIFICALLY if I could receive collect calls from a correctional facility and as sweetly as can be was assured that was included and not a problem. I got the service and while going through the instruction booklet I spotted a statement informing me that that wasn't a possibility. I called and talked to [snip], yet again. He pretended to do this and that and assured me they would unblock that for me and I would be getting those calls. Low and behold I didn't get the call. This was an emergency situation and needless to say, I was upset. Talked to a [snip] who told me about a Global service and it is impossible to receive these calls.
I talked to a supervisor, sorry can't remember the name, but he assured me that they could handle that within in a few days, now this was something that was assured me by [snip] in the first place. NO ONE HAD TOLD ME AT THIS POINT THERE THERE WAS A HUGE CHARGE FOR THIS. In fact until I talked directly to the Global company I was not aware of a charge. To get this pre-pay service I had to come up with 50.00 up front.
The question I have for you is, where is the training for these customer service people? If you have any at all it is poor at best. I worked at Verizon Wireless for 8 years in customer service and was trained so much better that this.
What is it with asking us as a consumer to rate the call? I think this is humiliating and a lie. First of all they are all very "nice" they just don't have the knowledge they should have and I have to put the blame on you. I wouldn't want to ask someone for a "score" that is ludicrous.
So the bottom line is, as soon as I don't need the land line anymore, I will drop it and I am thinking very seriously of going to DISH.
Getting Older Hasn't Slowed Me Down or Shut Me Up