Cox Communications Inc Complaint - Cox Communications is Deceptive IMO
LAS VEGAS, NEVADA -- I initially arranged for internet service for my new apartment, prior to move in. I paid a $50.00 deposit prior to installation (up front). While installing internet services, the Technician asked if I was interested in adding on to the already existing Cable T. V. (existing due to a bundle deal with my apartment complex). I said that would be great, since the service was free (promotional) for 30 days. After the additional equipment (DVR & Remote) and service were set up, I asked the Technician if there was anything I owed. He said no. The service worked great! I received my first bill and found a $100.00 deposit added to my bill. I freaked out and immediately contacted Cox Communications. They told me any additional services require a deposit. Duh me, I always thought deposits were paid up front, and besides that, no one told me of an additional deposit. Had I known, I would have waited until I could budget for the deposit/expense. Since then, and having contacted Cox Communications after receiving every bill and disputing the deposit (which I was charged a late fee for), I had Cox Communications come to my apartment and returned their equipment (services for TV also turned off). So here's the rub... After several phone calls, and being told the deposit would be taken off my bill, I went to pay for the services. I found the deposit is still outstanding. I GIVE UP! Ok, I'll pay the darn deposit for equipment and services that I don't have, and wait 10 more months before they return it to me. How is this right? Isn't it customary to have a deposit returned after services are discontinued (usually within a reasonable amount of time)?
Anyway... When setting up service(s) with Cox Communications, be aware that they require a deposit, whether they tell you or not. If I had a choice, which I don't, I most certainly would not choose and/or recommend Cox Communications, for the two reason of customer service issues and the charge of deposits (not disclosed at time of service).
After Thought: While having these problems with Cox Communications, I've found I'm not the only lone stranger having problems regarding deposits.