Cricket Wireless Complaint - Cricket Wireless Slamming And Less Service For More Money! Can't Get Thru To Their Tech Support In Philippines
HOUSTON/HUMBLE, TEXAS -- I had Crickett in 2007 at $25 a month and continued with it till yesterday when they changed the plan! I did not change it. In 2007 I had voice mail, call forwarding, 3 way, unlimited 411, unlimited long distance and unlimited calls and paid $43 and change per month now in Feb 2009 I got another better phone ( by the way the one the store sold me as new was refurbished and never held a charge more than a few hours) That store is no longer open. In February 2009 I purchased a Samsung phone and it came with a camera and web and email as added to it and that is when I paid a little more for the bill which was lower than $43 a month and now became $43 a month. I also had insurance on the phone.
Yesterday May 6, 2009 I lost my email, they do not have unlimited 411 and I cannot make unlimited long distance and they are charging me $73 plus change! I have filed a complaint with the FCC and hope they straighten this mess out. Fraudulent practices are an issue along with the fact the manager on the net was supposed to escalate this and so was the manager in the store in Houston and it is service now that is less than what I had for more money! I understand Leap is the parent company of Cricket and fax to leap is 720-374-9425 or 9125 (sorry can't read my writing but their phone is 858-882-6000. I could not finish the call as the message on my cricket phone said I did not have enough money in my account to make the call! So FCC get busy and get these .......!!! Thank you.
Plus you cannot get to tech support on my phone as it is a loop that says they are busy and keeps going around in circles and when they send you an email that says your plan is changed if you did not make the change call or email and you can't get them as you call and you get the same recorded message with no live person so I pictured a text message and it went thru saying no I did not agree to a $73 a month charge and any rate plan changes!!!