FloraQueen Complaint - Medium 'Gerbera Delight' Only Half The Size, And Delivered 6 Days Late
SPAIN -- I ordered a medium 'Gerbera Delight' for my father's 70th birthday, which according to FloraQueen website photo consist of 40-60 gerberas.
The bouquet my father received, contained however only 13-15 gerberas (he sent me a photo of the bouquet by email).
The flowers were also six days late, and were not delivered to my parents address in Spain (they were spending winter months there) - but instead they were delivered to the premises of a holiday club they go to (I gave FloraQueen the club's telephone number, because they requested a local number on their order form).
I paid altogether 100 euros for the delivery, including a larger vase to accommodate a large number of flowers. I was therefore quite disappointed, even though my father seemed to like the flowers (of course he did not know that there should have been a bouquet twice the size.)
I faxed a letter of complaint to FloraQueen, with the photo my father had sent me (there's no email address on the FloraQueen website), and politely requested 50 euros back on my credit card.
FloraQueen did send me the 50 euros, which I am happy about. However I would not use the company again, as I did not get the kind of service I expected.
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