Empire Flooring Complaint - Bad Empire Floor!!
BAYSIDE, NEW YORK -- 1st day:
one guy came to do estimate and said $9400 for about 600 sqt floor. Expensive..but what can I do..signed for paper.
4 guys came around 9am.
A little later, had problem about removing old hard woodfloor b/c I didn't get permission but solved it in 1 hr. Plan: Not remove old one and put new floor above it. now it's $8900...still expensive.. 4 guys went to lunch about 2 hr 30mins. removed some of moldings and old fake laminate. went home about 4pm.
4 guys came. they didn't go for break. Couldn't do more work about 4pm b/c they didn't bring enough moldings. so they did some small work and left about 6pm. ok..i can wait.. Until that time, I was very happy to have new floor with empire.
3 guys came and also didn't go for lunch. When I asked something, guy A said they still have lots of details to do. 'ok..then..ok'. I even bought PIZZA for them. They almost finished but they didn't do 'Details'. Some of my walls are broken when they removed moldings and one small molding wasn't nailed which means they didn't do 'DETAILS'. I also see some holes on my walls. They tried to leave those like that but I told guy A to cover the hole. He just did 2 which I pointed at but I found more when they left.
When they removed old moldings, they took out one of outlet line. And guy B tried to tell me 'Be careful with that outlet'. He tried to leave that outlet lying on the floor. It was INSIDE of the wall NOT LYING on the FLOOR. Of course I told him to put it on the wall but lines still stays OUT OF THE WALL.
It looks so ugly. I need to call someone to fix it. And guy C came to us and asked 'what's going on with it?' and the guy B said "Don't speak in English". and they kept talking in Spanish.
They were in a hurry to leave. I also asked to guy A 'Is this how empire working?' but didn't get proper answer for that. He just covered 2 hole that I pointed.
They left. They even avoided eye contact with me last few hours. I found more holes and broken wall and details are very very ugly.
If anybody wants to do the New floor, Don't call empire. If you don't have any choice except empire, and if you are woman and not American, call someone who is American and if possible call MALE person. They wouldn't do work like they did to me. I'm very sorry I couldn't show the pictures I took after they left.
Oh, I almost forgot. I needed to make emergency call to sales person who came the 1st day to estimate. It was about 6pm but I'm pretty sure it was before 6pm.
He picked it up and said 'hello hello' and hang up. I called again of course and he turned his cell phone off. I called few times more but it didn't go through.
He set up his cell phone that wouldn't let me leave a message. No wonder, he didn't call me back next day.
Is this how empire working with people? I will never work with them again and
I wouldn't let people who I know work with them either.